FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

1. How do I place an order?
Simply browse our collections, select your desired piece, and add it to your cart. When you’re ready, proceed to checkout and follow the prompts.

2. Do you ship internationally?
Yes, we ship to select countries. Shipping rates and delivery times will be shown at checkout.

3. Can I return or exchange my order?
Yes, items can be returned or exchanged within 14 days if unused, in original packaging, and accompanied by proof of purchase. Custom or personalized items are non-refundable.

4. How do I care for my Veloura jewelry?
Avoid contact with water, perfumes, lotions, and chemicals. Store in a soft pouch or jewelry box and wipe with a soft cloth after use.

5. How can I track my order?
Once shipped, you will receive an email with your tracking number and link.